Shipping & Return Policy
RETURNS & REFUNDS POLICY
Thank you for shopping for TREN TECH®
If you are not 100% satisfied with your purchase, we’re here to help.
TREN TECH SUPPORT
TREN TECH® support is available weekdays 9am-4pm PST (support@trentech.store) is the quickest and most effective ways to reach us. We do our absolute best to respond to emails within 48 hours.
SHIPPING & HANDLING
We process orders Monday thru Friday and attempt to get all orders out within 48 hours of confirmation.
Our warehouse business days are Monday through Friday (Pacific Standard Time) and exclude holidays observed by the U.S. Postal Service: New Year’s Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas.
Shipments outside the State Of California will not be charged sales tax. All orders shipped to a California address will be charges the appropriate amount of sales tax.
ORDER TRACKING
Once your order is confirmed and processed you will receive a confirmation email with a tracking link so you can track your order from our warehouse to your door. Please allow at least 48 hours for the carrier to scan your package into their system.
If you attempt to track your package within the first 48 hours of it leaving our warehouse and there is no information available, that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page. If you do not see tracking information at the first 72 hours, please email us for assistance at support@trentech.store ; Subject : Package Tracking
Generally, domestic orders are delivered within 3-7 business days depending on the shipping service. Although the USPS estimates delivery dates, transit times vary from one class of mail to another and cannot be guaranteed by us nor the USPS. Sometimes we reserve the right to require SIGNATURE FOR DELIVERY..
International orders can take anywhere from 7-28 business days (depending on the destination) to arrive once confirmed. We do not always have access to inquire about the shipments, that is the responsibility of the purchaser of the product. Customs will not answer any questions to the shipper.
INCORRECT ADDRESS
If a package is returned to us due to an incorrect address, incomplete address or no signature (where applicable) is marked “unclaimed” or “return to sender” or has been deemed undeliverable for any reason by the the carrier service, we will notify you by email. Once the package is delivered back to us, our returns team will process it and refund the subtotal of your order. A refund WILL NOT be issued until the parcel has arrived back in our facility.
Note: Once we have processed a refund, it can take your bank anywhere from 2-8 business days to process the refund on their end and issue it back to your account.
Make sure you provide the correct address at checkout because we are not responsible if your order is delivered to the wrong address.
If you contact the shipping carrier after the order has left our warehouse and request them to forward or redirect your package, we are not responsible if that package gets lost, stolen or damaged.
LOST OR STOLEN PACKAGES
Your local postal driver may choose to leave the package at the door or on your porch. We are not responsible for packages that are damaged, lost, or stolen after the driver confirms deliver of the package.
We recommend you check the tracking link provided to make sure you or someone is present at the delivery location to receive the package at time of delivery.
If you have questions regarding tracking information provided to you regarding your shipment, and your package shows delivered and you cannot find it, please contacts your local post office or UPS office for assistance, we cannot help you locate your package. We can only see what is listed on the tracking page, but your local post office or UPS office can definitely give you more of a detailed description.
RETURN POLICY
Our products can be returned within 21 days of the original purchase of the product.
To be eligible for return please make sure that:
The product was purchased in the last 21 days.
The product is unopened, in its original packaging.
All T-Shirts are FINAL SALE, no returns or exchanges.
You have the receipt, order confirmation or proof of purchase from www.trentech.store We are unable to accept returns of purchases from any third party retailers.
Products that DO NOT meet this criteria will not be considered for return or exchange.
Return Address:
TrenTech, LLC
31858 Castaic Road #229
Castaic, CA 91384
SHIPPING TO CANADA
For orders going to Canada, orders are sent delivered duty paid (DDP) via UPS Worldwide Expedited. TREN TECH® collects duties and taxes at checkout to ensure a seamless customer experience.
For more information of shipments to Canada, please
ON SALE ITEMS
Unfortunately, items purchased on sale or with a discount code cannot be refunded. Only regular price items can be refunded.
DAMAGED ITEMS
We understand things happen, if you receive a damaged product, please notify us immediately at support@trentech.store with the subject line DAMAGED PRODUCT.
INTERNATIONAL SHIPMENTS
We cannot be responsible for any customs restrictions, tariffs or other regulations that may apply in countries outside of the United States. The responsibility is yours to check to see if you country allows the shipment of products you are ordering or ordered (or wish to order). Any duties or taxes that may apply to your order are also part of your responsibility.
If for whatever reason your order is seized by customs, we will not issue you a refund (minus shipping) unless all products are returned to us in the original condition per the return policy above.
CURRENCY
We charge you in U.S. Dollars, once payment has been processed by your bank, it will be converted to your local currency.
CHARGEBACKS
Chargebacks will not be tolerated, and will subject to the client being put on the NO-SELL list indefinitely.
CONTACT US.
If you have any question about our returns and refunds policy, please contact us at support@trentech.store