Privacy Policy
Your privacy is important to us. This Privacy Notice (“Notice”) describes the types of personal information (as defined below) that we collect, how we use it, how and when we share it, and the rights you have with respect to your information. It also explains how we communicate with you and how you can make inquiries and requests to us about your information. We strive to help you understand how we use your information to improve our products, services, marketing, and interactions with you, as part of our commitment to maintaining your trust.
PRIVACY POLICY / TWIN TECH, LLC.
This Privacy Policy Agreement (the “Agreement”) describes the types of information that Twin Tech, LLC. (“we”, “us” or “our”) collects, uses, and shares when you use our website (the “Site”) and the choices available to you with respect to our use of your personal information. By using the Site, you acknowledge that you have read and understood this Agreement and consent to the collection, use, and disclosure of your personal information as described in this Agreement.
PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING OUR SERVICES. BY USING OUR SERVICES, OR BY CLICKING ACCEPT OR AGREE TO OUR TERMS WHEN THIS OPTION IS MADE AVAILABLE TO YOU, YOU ACCEPT AND AGREE TO BE BOUND AND WILL ADHERE TO AND ABIDE BY OUR TERMS. INCLUDING THIS PRIVACY POLICY. IF YOU DO NOT WANT YOUR INFORMATION USED OR DISCLOSED IN THE MANNER DESCRIBED IN THIS PRIVACY POLICY, OR IF YOU DO NOT AGREE WITH ANY OF THE TERMS AND CONDITIONS IN THIS PRIVACY POLICY, THEN YOU MUST NOT ACCESS OR USE OUR SERVICES OR SUBMIT YOUR INFORMATION TO US.
This Privacy Policy may change from time to time (see “Changes to our Privacy Policy”). Your continued use of our Services after we make changes is deemed to be an acceptance of those changes, so please check this policy from time to time for updates.
Information We Collect When you use the Site, we may collect and use certain information about you, including:
Personal information you provide: We collect information you provide when you sign up for our services, submit a contact form, or otherwise communicate with us. This may include your name, email address, phone number, and other information you provide.
We collect information (personal data) about you when you:
Visit or register with us on our website
Create an account;
Sign up to our newsletter
Sign up to receive our communications
Purchase or make payments for any of our products or services
Chat with us or contact us through our website
Post material to our website
Complete customer feedback or surveys; or Participate in competitions
The information collected in the above manner may include your:
Full name
Date of Birth
Postal address
Email address
Telephone number
Payment details
Automatically collected information: We may use cookies, web beacons, and other technologies to collect information about your use of the Site, such as your IP address, browser type, pages viewed, and the time and date of your visit.
CHILDREN: CONSENT & DATA. PROCESSING
Our Services are intended to be accessed and used only by adults and are not directed to minors. If you are below the age of 18, you may access and participate in our Services only under the supervision of a parent or legal guardian who agrees to be bound by this Privacy Policy and our Terms.
We do not knowingly collect personally identifiable information by anyone under the age of 13 and you should not provide us with any information regarding any individual under the age of 13. If we learn that we have inadvertently gathered information from anyone under the age of 13, we will take reasonable measures to promptly remove that information from our records.
Persons subject to the General Data Protection Regulation (“GDPR”), and who are under 16 years of age may not access, use, or participate in our Services (and we will not process such person’s data) absent the consent of a parent or holder of parental responsibility over such person.
COOKIES
“Cookies” are pieces of data stored on a computer, mobile phone or other device. A “web beacon” is a type of technology that lets us know if you visited a certain page or whether you opened an email. A “pixel tag” is a type of technology placed within a website or e-mail for the purpose of tracking activity, which is often used in combination with Cookies. Other “anonymous identifiers” include random strings of characters used for the same purposes as Cookies, such as with mobile devices where Cookie technology may not be available. These technologies help us know that you are logged on to or using our Services, provide you with features based on your preferences, help us understand when and how you are interacting with our Services and compile other information regarding your use of our Services. We also may use these technologies to collect information about your online activities over time and across third-party websites (a practice known as behavioral tracking). For example, third parties, including Amazon, may place and use pixel tags on our Services to show interest-based ads to you on sites across the Internet.
The information collected through these technologies, standing alone, cannot be used to determine your identity. Such information may, however, be combined in a way that makes it become personally identifiable information (i.e., information that can identify you). For example, we may tie this information to personal information about you that we collect from other sources or that you provide to us. If this happens, we will treat the combined information as personally identifiable information.
It may be possible to disable some (but not all) Cookies or automatic data collection technologies through your device or browser settings, but doing so may affect the functionality of our Services. The method for disabling Cookies or other automatic collection technologies may vary by device and browser, but can usually be found in preferences or security settings. For example, iOS and Android devices each have settings which are designed to limit forms of ad tracking.
To make a do-not-track request with respect to behavioral tracking on our Services or to receive information on how we respond to web browser signals and other mechanisms that enable consumers to exercise their choice about behavioral tracking, please contact us at support@trentech.store
and put Privacy Policy in the subject of the email.
DEVICE INFORMATION
When you access or use our Services through your computer, mobile phone or other device, we may collect information regarding and related to your device, such as hardware models and IDs, device type, operating system version, the request type, the content of your request and basic usage information about your use of our Services, such as date and time. In addition, we may collect information regarding application-level events, such as crashes, and associate that temporarily with your account (if any) to provide customer service. We may also collect and store information locally on your device using mechanisms such as browser web storage and application data caches.
LOCATION INFORMATION
If you submit your zip code or other geographic information to us, you may provide us with your location information. Furthermore, if you enable the collection of location information on your device, then we may collect information about your actual location, such as you’re mobile device’s GPS coordinates. We may also use other technologies to determine your location (such as through the location of nearby Wi-Fi access points or cell towers), or obtain your location information from third parties.
THIRD PARTY PROVIDERS INFORMATION COLLECTION
Some content or applications, including advertisements, on our Services may be served by third parties, including advertisers, ad networks and servers, content providers and application providers. These third parties may collect information about you when you use our Services using cookies alone or in conjunction with web beacons or other tracking technologies. We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. Please note that the information collected by these third parties may be associated with Your Information and that these third parties may collect information, including Your Information, about your online activities over time and across different websites and other online services.
Please note that the list above is not exhaustive and that we may, to the extent permitted by applicable law, disclose the information we collect to third parties at any time, for any lawful purpose, without notice or compensation to you.
When we disclose the information we collect to third parties, such information will become permanently subject to the information use and sharing practices of the third party, and the third party will not be restricted by this Privacy Policy with respect to its use and further sharing of such information. Furthermore, these third parties may further disclose, share and use this information. By submitting information (including Your Information) to us, you expressly consent to such disclosure and use of such information. If you do not want this information (including Your Information) shared as described above, then you should not provide us with such information.
How your information is used when collected?
Process your order
Identify you and manage any accounts you hold with us
Conduct research, statistical analysis and behavioral analysis
Carry out customer profiling and analyze your purchasing preferences
Customize our website and its content to your particular preferences
Notify you of any changes to our website or to our services that may affect you
Carry out security vetting; and Detect and prevent fraud
MARKETING
We may send you marketing communications and promotional offers by post, email, telephone or text message (SMS) about our products and services, newsletters and events that may be of interest to you:
If you have opened an account with us or purchased goods from us, or registered for a promotion or event, and you have not opted out of receiving that marketing;
If you have provided us with your details and consented to receiving such marketing. You will always have the opportunity to decline marketing information and updates before you submit your personal details to us.
By email if you have signed up for email newsletters
We may use the personal data you provide us to form a view on what we think you may like, or what may be of interest to you, and to send you details of products and offers which we think may be relevant for you (soft opt-in). You will always have full control of your marketing preferences. If you do not wish to continue receiving marketing information from us (or any third party, if applicable) at any time:
Where we rely on soft opt-in, you can unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing email or text you receive from us or contacting us directly at support@trentech.store
We will process all opt-out requests as soon as possible, but please note that due to the nature of our IT systems and servers it may take a few days for any opt-out request to be implemented. If you choose to stop receiving our marketing message, this doesn't mean communications from us will stop completely, as we will still send you important updates with regards to your orders and other service communications.
For this purpose, we may disclose your information to our agents and service providers. When purchasing from us, we may also disclose your name and email address to third party review service providers. We use a third-party provider, Klaviyo to deliver our promotional and marketing emails. If you accept to receive marketing, you will go onto our subscriber list for Klaviyo. If you have any questions about our marketing messages please contact us at support@trentech.store
VISITING OUT WEBSITE
When someone visiting www.trentech.store we use third party services, including but not limited to Google Analytics, to collect standard internet log information and details of visitor behavior patterns. We do this to find out things such as the number of visitors to the various parts of the site; in order to improve the overall website performance and user experience. This information is only processed in a way which is anonymous and does not identify anyone. We do not make, and do not allow these third-party service providers to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
We may display interest-based ads to you when you are using Facebook through a tool offered by Facebook called Custom Audience. This tool allows us to personalize our ads based on your shopping experience with us. We do not share any of your personal information, including your shopping history, with Facebook. This tool helps us convert your email address to a unique number that Facebook uses to match to unique numbers Facebook generates from email addresses of its users.
CREATING AN ACCOUNT
We use a third party provider, Shopify as the platform for our e-commerce transactions. When you create an account, Shopify collects information about you including your name, email address, number of orders for customers to easily access their account and be able to see relevant account information. For more information, please see Shopify’s privacy notice.
SIGN UP FOR OUR SQUAD UPDATE (Newsletter)
If you would like to receive our newsletter from us, your email address will go to Klaviyo. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our email marketing.
PURCHASING SOMETHING ON OUR WEBSITE
Shopify: Require your data to be able to process and deliver your order.
Klavyio: If you have If opted in, they will use your data to email you further promotional, product and marketing information.
Yotpo: Require your data to be able to communicate post purchase reviews based on products purchased.
Klarna: Need your data to process your payments.
SMS Bump: Require your data to send you communications via SMS.
UPS / USPS / DHL / FEDEX: As our logistics service providers, these third parties require your data to be able to deliver your order.
TEXT / MOBILE MESSAGING TERMS & CONDITIONS
We are using a text messaging platform, which is subject to the following terms and conditions. By opting-in for our text marketing and notifications in, you agree to these terms and conditions.
By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.
Your phone number, name and purchase information will be shared with our SMS platform, Klaviyo. This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery.
If you wish to unsubscribe from receiving text marketing messages and notifications please use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.
WHO DO WE SHARE THIS INFORMATION WITH?
Twin Tech, LLC. will never independently sell personal information for commercial purposes. However Twin Tech, LLC. does disclose personal data to third parties or allow third parties to access personal data to help provide services, such as:
For the purposes of providing our products to you.
To collect data for inventory management and demand planning.
To respond and manage support inquiries.
Potential fraud.
Illegal conduct.
Additionally, if a third party acquires all (or substantially all) of Twin Tech’s business and/or assets, Twin Tech may disclose your personal information to that third party in connection with the acquisition.
DATA SECURITY
To protect your personal information, we take reasonable precautions to seek to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Your data is encrypted by Shopify using the HTTPS protocol for secure communication over a computer network. Shopify also encrypts any sensitive stored information, and salts and hashes passwords using bcrypt.
If you provide us with your credit card information, the information is encrypted. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
UNITED STATES OPERATION OF OUR SERVICES
Our Services are operated in the United States. As a result, the information we collect (including Your Information) will be used and disclosed as described in this Privacy Policy in the United States, as well as in other countries if you access our Services outside of the United States. In some cases, the laws of countries other than the United States regarding our use and disclosure of Your Information may be less stringent than the laws of the United States.
Accessing and Correcting Your Information: You can review and change your personal information by logging into our Services and visiting your account profile page.
You may also send us an email at support@trentech.store to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. Residents of certain states, such as California, Nevada, and Virginia may have additional personal information rights and choices. Please see Your State Privacy Rights for more information
YOUR STATE PRIVACY RIGHTS:
State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. To learn more about California residents’ privacy rights, see the Privacy Notice for California Residents section below.
Privacy Notice for Virginia Residents: Virginia provides their state residents with rights to: (i) Confirm whether we process their personal information; (ii) Access and delete certain personal information; (iii) Data portability; and (iv) Opt-out of personal data processing for targeted advertising and sales. Virginia also provides their state residents with rights to: (i) Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose; and (ii) Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.
Privacy Notice for Nevada Residents: Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out right may submit a request to this designated email address: support@trentech.store However, please know we do not currently sell data triggering that statute's opt-out requirements.
Privacy Notice for California Residents: If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. This Section 13 applies solely to all visitors, users, and others who reside in the State of California ("consumers" or "you"). We have adopted this Section 13 to comply with the California Consumer Privacy Act of 2018 (the “CCPA”) and the California Privacy Rights Act of 2020 (the “CPRA”), and to supplement the information contained in the preceding sections of this Privacy Policy.
Additional Detail on the Information We Collect: We collect Your Information as described above in. In particular, we have collected the following categories of Your Information within the last twelve (12) months:
Identifiers: A real name, Alias, postal address, unique personal identifier, internet protocol address, email address, account name, or other similar identifiers. (YES Collected)
Personal Information: As categories listed in the California Customer Records Statute (Cal. Civ Code. 1798.80(e)) - A name, address and telephone number. Some personal information included in this category may overlap with other categories. (YES Collected)
Commercial Information: Records of products or services purchased, obtained or considered or other purchasing or consuming histories or tendencies. (YES Collected)
INTERNATIONAL TRANSFERS / PERSONAL DATA
We may transfer your personal data from the European Economic Area (EEA) to the UK and process that personal data in the UK for the purposes set out in this notice, and may permit our suppliers and subcontractors to do so, during any period with respect to which the UK is not treated as a third country under EU data protection law or benefits from an adequacy decision under EU data protection law; and we may transfer your personal data from the UK to the EEA and process that personal data in the EEA for the purposes set out in this notice, and may permit our suppliers and subcontractors to do so, during any period with respect to which EEA states are not treated as third countries under UK data protection law or benefit from adequacy regulations under UK data protection law.
The hosting facilities for our Services are situated in Canada, Ireland, Japan, Australia, India, New Zealand and Singapore and Shopify, which powers our online store utilizes certain sub processors which can be found at the following link:
https://help.shopify.com/en/manual/your-account/privacy/subprocessors
You acknowledge that [personal data that you submit for publication through our Services or services] may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
SPECIAL NOTIFICATIONS / DATA SUBJECTS/ UK/EU RIGHTS
Your principal rights under data protection law are:
The right to access - you can ask for copies of your personal data;
The right to erasure - you can ask us to erase your personal data:
The right to restrict processing - you can ask us to restrict the processing of your personal data;
The right to object to processing - you can object to the processing of your personal data;
The right to data portability - you can ask that we transfer your personal data to another organization or to you;
The right to complain to a supervisory authority - you can complain about our processing of your personal data and; The right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw the consent.
The right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data
CONTACTING US
If you have any questions, suggestions or complaints regarding our use or disclosure of the information we collect from you or wish to contact us to make a request regarding such information (including Your Information), please contact us at support@trentech.store